Privacy Policy for Reset Wellness Studio

Effective Date: 29/04/2026

Who We Are

Reset Wellness Studio  operates the website:
https://resetwellnessstudio.com

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data.

Information We Collect

Health & Safety Questionnaires

We collect personal and health-related information through questionnaires completed via JotForm. This information is used solely to ensure your safety and suitability for our services.

When completing these forms, you will be asked whether you wish to subscribe to our mailing list. You will only be added to our mailing list if you give explicit consent.

Membership Platform (Pintuna)

We use Pintuna as our membership platform. When you sign up for memberships, classes, or services, Pintuna may collect personal data such as your name, contact details, booking history, and payment-related information. This data is used to manage your membership and provide our services effectively.

Mailing List (Mailchimp)

If you opt in, your name and email address will be stored securely using Mailchimp for email communications such as updates, offers, and wellness information.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/. Once approved, your profile picture may be visible publicly alongside your comment.

Media

If you upload images to the website, you should avoid including embedded location data (EXIF GPS), as visitors may download and extract this information.

Cookies

We use cookies to improve your experience on our website.

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last for one year.

  • A temporary cookie is set when visiting the login page to check browser compatibility.

  • Login cookies last for two days, or two weeks if “Remember Me” is selected.

  • Screen preference cookies last for one year.

  • Editing or publishing content creates a temporary cookie that expires after one day.

Embedded Content

Articles on this site may include embedded content (e.g., videos, images). These behave as if you visited the external website, which may collect data, use cookies, and track interactions.

How We Use Your Data

We use your data to:

  • Provide safe and appropriate wellness services

  • Manage memberships, bookings, and payments

  • Communicate with you regarding bookings or enquiries

  • Send marketing emails (only with your consent)

  • Improve website functionality and user experience

  • Monitor and prevent spam or misuse

Who We Share Your Data With

We do not sell your data. We only share it with trusted third-party services where necessary:

  • JotForm (for questionnaires)

  • Mailchimp (for email communications)

  • Pintuna (for membership management and bookings)

If you request a password reset, your IP address may be included in the reset email.

Data Retention

  • Comments and their metadata are retained indefinitely

  • Questionnaire data is kept only as long as necessary for safety, legal, and operational purposes

  • Membership and booking data is retained as required for service delivery and legal obligations

  • Mailing list data is retained until you unsubscribe

Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (e.g., unsubscribe from emails)

To exercise these rights, please contact us using the details below.

Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services. Some third-party providers (e.g., Mailchimp and Pintuna) may store data outside the UK/EU, but only in compliance with applicable data protection laws.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: resetwellnessstudio@mail.com
Phone: 01685 848888

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.